Shipping Policy

Free Shipping over $50

Most items on our shop ship free! For smaller orders less than $50 we charge a flat $10 shipping at checkout. If you are able to add additional accessories to your order totaling $50 or more, your items will ship *free (some shipping exclusions apply).

Shipping Exclusions

Some oversized items like acoustic drumkits, digital consoles, and acoustic pianos may have shipping limitations, or may require additional shipping costs. Please contact us directly before adding to cart, we will be happy to provide a free shipping estimate. If you have already purchased an item that requires oversize shipping methods, we will contact you to discuss additional charges.

Domestic Shipping

All items available for online purchase will have an option for local pickup from either of our store locations, or shipping within the contiguous United States only.

In Store Pick Up

We offer in-store pick up for both of our retail locations. If the ordered item(s) are not currently available at your preferred location, we will transfer them on the next business day.

** Please note: local pickup options will only be visible as a "Shipping Method" during checkout AFTER you have entered your card billing and shipping information, which is required to complete the transaction.

Select "Pick Up In Store" and then choose a pick up location:
- "South" (3201 Bee Caves Rd)
- "North" (3945 N. Highway 183)

Why has my order declined?

It is most likely that the billing address you have entered does not match the address for the card being used. Please make sure that the billing address matches the address on file with your card issuing bank, or use a verified PayPal account to complete your purchase.

P.O. Boxes

We do not ship to P.O. Boxes.

Proof of Delivery

All instruments and other select items may require a signature at time of delivery.

Cancel or Change Order

The quickest way to cancel an order is to call us during normal business hours at our South location at (512) 476-6927 and be ready to provide all information pertaining to your order. It’s best to cancel orders prior to shipment to avoid possible shipping fees. You may also email webteam@straitmusic.com with the subject line “order cancel” or “order change” and to provide us with your name, phone number, and order number. Cancelled orders may be subject to a 15% restocking fee, + merchant processing fees incurred.

How can I track my order?

Tracking will be provided via a separate FedEx email at time of shipment. You should receive an email directly from FedEx once your item has been processed in their system. If you would like to follow up with us directly you may also do so by email to: webteam@straitmusic.com.

Why does my order have two tracking numbers?

Smaller items may ship by FedEx SmartPost. The first tracking number is for FedEx, who delivers to your nearest USPS facility, who will then complete the delivery to you. One tracking number is for FedEx and the other is for USPS.

How long will my order take to receive?

Orders typically ship within 1-2 business days for in-stock items. Most shipments can take 1-5 business days based on your order location. The following map is provided as a general guideline for FedEx Ground Economy shipments from our south Austin location.