Shipping Policy

Free Shipping over $50

Most items on our shop ship free! For smaller orders less than $50 we charge a flat $10 shipping at checkout. If you are able to add additional accessories to your order totaling $50 or more, your items will ship free.

Shipping Exclusions

Some items like acoustic pianos are just too large to ship, or some brands may have shipping restrictions. Please contact us directly on how we can help with these.

Domestic Shipping

All items available for online purchase will have an option for local pickup from either of our store locations, or shipping within the contiguous United States only.

In Store Pick Up

We offer in-store pick up at no additional charge for both of our retail locations. If your ordered items are not currently at the location you wish to pick up from, we will transfer them to your preferred store the next business day.

This option will be presented as a "Shipping Method" during checkout after you have entered your card and billing information.

Select "Pick Up In Store" and then choose a pick up location:
- "South" (3201 Bee Caves Rd)
- "North" (3945 N. Highway 183)

Verified Billing/Shipping

To protect our customers from credit card fraud and identity theft, we only ship to the verified billing address for the card used at checkout. This shipping selection is automatically applied when entering your billing address, you may not enter a separate shipping address. If you enter a billing address that does not match the card being used for checkout, your order will not go through.

Why has my order declined?

It is most likely that the billing address you have entered does not match the address for the card being used. Please make sure that the billing/shipping address matches the address on file with your card issuing bank, or use a verified PayPal account to complete your purchase.

P.O. Boxes

We do not ship to P.O. Boxes.

Proof of Delivery

All instruments and other select items may require a signature at time of delivery.

Cancel or Change Order

The quickest way to cancel an order is to call us during normal business hours at our South location at (512) 476-6927 and be ready to provide all information pertaining to your order. It’s best to cancel orders prior to shipment to avoid possible shipping fees. You may also email [email protected] with the subject line “order cancel” or “order change” and to provide us with your name, phone number, and order number.

How can I track my order?

Tracking will be provided via a separate FedEx email at time of shipment. You should receive an email directly from FedEx once your item has been processed in their system. If you would like to follow up with us directly you may also do so by email to: [email protected].

Why does my order have two tracking numbers?

Smaller items may ship by FedEx SmartPost. The first tracking number is for FedEx, who delivers to your nearest USPS facility, who will then complete the delivery to you. One tracking number is for FedEx and the other is for USPS.

How long will my order take to receive?

Orders typically ship within 1-2 business days for in-stock items. Most shipments can take 1-5 business days based on your order location. The following map is provided as a general guideline for FedEx Ground Economy shipments from our south Austin location.