BAND RENTAL

DISASTER & THEFT REPLACEMENT AGREEMENT (DTA): If your instrument is destroyed by fire/flood or is stolen through forced entry during the term of your rental, it will either be replaced with like-condition merchandise or the rental agreement will be cancelled at the company’s discretion. There are two essential conditions that apply to the DTA: (1) your rental payments must stay current at all times previous to the loss, and (2) you must provide us with a notarized police report to substantiate the event of natural disaster or forced entry. There is no loss deductible dollar amount. Theft by forced entry does not include mysterious disappearance from school band or orchestra rooms, lockers or any circumstances in which breaking and entering is not a factor. This agreement does not cover the loss of accessories not on contract. Should your instrument be destroyed by fire/flood or lost due to forced entry, you must provide our accounting department with a notarized police report within 14 working days of the incident. The DTA covers only the items on contract.

BRASS & WOODWIND REPAIR MAINTENANCE AGREEMENT (RMA): During the term of your rental our plan includes coverage of labor and essential parts to keep your instrument in good playing condition provided damages are not willful or due to negligence. Maintenance coverage includes: non-cosmetic dents on brass instruments, repair of cracked joints on wooden band instruments, general adjustments, and alignments that ensure your instrument’s playability. The RMA does not include finish restoration and chemical cleaning. As in the DTA above, your rental payments must be current at all times for the RMA to be honored. Our company or our designated agent must make any and all repairs. No other repair shop may work on this instrument and any repairs, damages, or alterations so incurred shall be fully chargeable to the customer. A predetermined portion of your monthly rental fee is applied to maintain your DTA and RMA. This RMA only covers the items on contract. There will be a $25.00 fee for all cases returned with stickers and/or permanent markings. AUTOPAY: If you sign up for automatic payments (Autopay) we will waive the $10.00 copay on all repairs. If you decide to discontinue Autopay and switch to manual payments, you will be required to pay the $10.00 copay on subsequent repairs. We reserve the right to modify, amend, or change the terms of this agreement at any time.

ORCHESTRA RENTAL

DISASTER & THEFT REPLACEMENT AGREEMENT (DTA): If your instrument is destroyed by fire/flood or is stolen through forced entry during the term of your rental, it will either be replaced with like-condition merchandise or the rental agreement will be cancelled at the company’s discretion. There are two essential conditions that apply to the DTA: (1) your rental payments must stay current at all times previous to the loss, and (2) you must provide us with a notarized police report to substantiate the event of natural disaster or forced entry. There is no loss deductible dollar amount. Theft by forced entry does not include mysterious disappearance from school band or orchestra rooms, lockers or any circumstances in which breaking and entering is not a factor. This agreement does not cover the loss of accessories not on contract. Should your instrument be destroyed by fire/flood or lost due to forced entry, you must provide our accounting department with a notarized police report within 14 working days of the incident. The DTA covers only the items on contract.

ORCHESTRA REPAIR MAINTENANCE AGREEMENT (RMA): During the term of your rental our plan includes coverage of labor and essential parts to keep your instrument in good playing condition provided damages are not willful or due to negligence, or any damage resulting from extreme temperatures, hot or cold (i.e., leaving in vehicle, etc.). RMA covers required parts to ensure your instrument’s playability: including worn bow repair or replacement (limited to 1 per rental term) and broken strings (up to one set or 4 individuals of rental grade strings per year). The RMA does not include finish restoration. As in the DTA above, your rental payments must be current at all times for the RMA to be honored. Our company or our designated agent must make any and all repairs. No other repair shop may work on this instrument, and any repairs, damage, or alterations so incurred shall be fully chargeable to the customer. A predetermined portion of your monthly rental fee is applied to maintain your DTA and RMA. This RMA only covers the items on contract. There will be a $25.00 fee for all cases returned with stickers and/or permanent markings. AUTOPAY: If you sign up for automatic payments (Autopay) we will waive the $10.00 copay on all repairs. If you decide to discontinue Autopay and switch to manual payments, you will be required to pay the $10.00 copay on subsequent repairs. We reserve the right to modify, amend, or change the terms of this agreement at any time.