Your shopping cart is currently empty.
Frequently Asked Questions
- Service & Repair Shipping -
ELECTRONIC REPAIRS MAY BE SHIPPED TO:
Strait Music Co
ATTN: Service
3201 Bee Caves Rd (Suite 140)
Austin, TX 78746
IMPORTANT!
Please include the following information in your shipping box so we may track your repair and be able to assist you as efficiently as possible.
A printable PDF of this form is available HERE
CONTACT INFO:
- First Name
- Last Name
- Phone Number
- Street
- City
- State
- Zip
REPAIR INFO:
- Brand:
- Model:
- Serial Number:
- What is it?
- Short description of repair problem:
WARRANTY:
Proof of purchase is REQUIRED for all warranty claims. Please include a copy of original receipt so we may best help you coordinate your claim.
Is this a Warranty Repair?
RUSH REPAIR:
A $75 Rush Fee will prioritize your repair over non-rush fee repairs in line with all other rush fee repairs at that time. Lead time may be longer depending on parts availability as determined by the manufacturer.
Would you like to Rush your repair for an additional $75?
RETURN SHIPPING:
All repairs must be paid in full before return shipment.
For additional questions, please email [email protected]or call us directly at 512.476.6927 and ask to speak with our service department.
